Help & Support

Clear answers to common barcode and Amazon FBA questions. No ticket queues, no bots. Just straight fixes you can apply right now.

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Which barcode do I need?

Use this when you’re stuck between FNSKU, UPC, or EAN.

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Why did Amazon reject it?

Common failure reasons at intake, plus fixes that actually work.

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What label size should I use?

Thermal vs A4 sheet sizes, margins, and the “quiet zone” rule.

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Is my data stored?

No. Everything happens in your browser. We never see your SKUs or shipment data.

Start here: pick what’s happening right now

If you’re in the warehouse and you just need the right next step, use one of these.

Fix it fast (problem → cause → fix)

Barcode won’t scan
Scaled print, dithering/halftone, faint bars
Amazon says “unscannable”
Glare (tape), smudge, corner wrap, low DPI
UPC/EAN still visible
FNSKU didn’t fully cover the retail barcode
Label peels / edges lift
Wrong stock, wrong size, no margin/quiet zone
Missing 2D box content label
Box content not generated (PDF417) or invalid Shipment ID

Barcode basics

FNSKU vs UPC vs EAN — what’s the difference?
  • FNSKU: Amazon-specific. Identifies the product and the seller. Best for FBA to avoid commingling.
  • UPC/EAN: Manufacturer barcode. Used for retail and global cataloguing. Sometimes required for listing creation.
  • Quick rule: If you’re sending stock to FBA, you usually want FNSKU on the unit.

Need the proper breakdown (with a quick decision flow)? Read the full comparison. Still unsure? Run the Label Finder Wizard.

Why is Code-128 the standard for FNSKUs?

Code-128 is dense and reliable on smaller labels, especially thermal. That’s why Amazon’s FNSKU labels typically use it.

Do I need to cover the original UPC/EAN?

Yes, if you’re using FNSKU. If both are visible, Amazon’s system can scan the wrong one. That’s a common intake failure.

See common rejection reasons.

Printing & scan quality

The #1 mistake: “Fit to page” scaling

Printing at 95–97% changes bar width and can crush the quiet zone. Always print at 100% (Actual Size).

Follow the full print workflow.

Thermal vs A4 printers: what changes?

Thermal printers need correct driver size + solid bars (no dithering). A4 sheet labels need alignment and “Actual Size”.

Use this: How to Print FNSKU Labels.

My barcode looks fine, but scanners hate it

The usual causes are faint bars, halftone/dithering, glare from tape, or a tight quiet zone. A quick test is scanning with your phone on the desk.

See failure patterns at intake.

Label sizes & margins

What size should my FNSKU label be?

It depends on your printer. Thermal rolls commonly use sizes like 60Ă—30mm. A4 sheet labels vary (44-up, 21-up, etc).

Use the Label Size Guide.

What is the “quiet zone” and why does it matter?

Barcodes need clean white space around them. If the print goes too close to the edge, scanners can fail even when the data is correct.

See quiet zone examples.

Rejections & fees

Why do Amazon FBA shipments get rejected?

Most rejections aren’t “wrong barcode”, they’re print quality and placement issues: glare, folds, smudge, visible UPC/EAN, missing 2D box content.

Read the rejection audit.

What causes manual processing or relabelling fees?

Anything that slows intake: unreadable labels, mixed barcodes, missing box content, or inconsistent placement. Prevent it with a 5-minute check.

See costs + prevention.

Privacy & local processing

Everything runs locally in your browser. No accounts, no uploads, and no stored product data.

  • No login required
  • No cloud processing
  • No saved SKUs or shipment IDs
  • No tracking pixels

Still need help?

Didn’t find the answer? Send us the exact issue and we’ll improve the tools and guides.

đź”’ Runs locally. No accounts. No tracking. Just help for sellers.